Monthly Archives: September 2009

Selling Techniques – Putting Empathy Into Action

Selling Techniques – Putting Empathy Into Action “Empathy is trying on someone else’s shoes – Sympathy-wearing them” Unknown Empathy is an emotional skill and is necessary to both understand and practice if you are going to be one of the great ones. The best way to understand empathy is to recognize it. The following are a few example of empathy in motion. 1. “Would it be possible to get a new pair, because it’s a manufacturing fault and I need to go jogging this evening?” asked the rather unhappy customer. “I’m sorry sir, but our companies’ policy is to send … Read more

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Selling Techniques – Be Interested Rather Than Interesting

Selling Techniques – Be Interested “To be interesting be interested” Dale Carnegie Dale Carnegie’s work is a classic for a reason. His advice to sales people is timeless and his description of sales techniques serves us well in sales and in life. It was Christmas Eve. It had been a long and busy day working in the store supporting the team in the final rush before closing for the holiday. I was driving home about 9 PM, tired but content with 3 weeks vacation ahead of me. In my car cassette player I had been listening to Dale Carnegie’s book … Read more

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Sales Development Training – Stepping Out Of The “Comfort Zone”

“Since everything is but an apparition, perfect in being what it is, having nothing to do with good or bad, acceptance or rejection, one may as well burst out into laughter” long Chen Pa “I hate being pushy and I hate pushy sales people!” Oscar blurted, during one of my training sessions. “I know that when I go shopping I just want to be left alone and not bothered by sales people. My attitude is that if I want help I will ask for it “ he continued as he struggled with the whole concept of proactively approaching customers. There … Read more

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Selling Skills – Ask A Unique Question that Grabs Their Attention!

Selling Skills – Generate Curiosity “Curiosity is as much the parent of attention, as attention is of memory” Richard Whately Would you like to know why? Would you like to know why we are so confident that the techniques in this book will work for your business, that we offer an unconditional money back guarantee? That got your attention didn’t it? You just had your curiosity stirred… You have just been exposed to another one of the many selling skills and techniques that fill this blog. The question “Would you like to know why…” is one of the most versatile … Read more

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