Monthly Archives: July 2009

Selling Skills – Become a student of body language (non-verbal communication)

Reading Body Language is Part of Critical Selling Skills “He that has eyes to see and ears to hear may convince himself that no mortal can keep a secret. If his lips are silent he chatters with his fingertips; betrayal oozes out of every pore.” – Freud In 1967 a researcher by the name of Albert Merabian discovered that communication is mainly non-verbal and the actual words we use only account for 7% of the total message. 38% of communication relies on our vocal utterances or voice tone and a staggering 55% of our communicating messages to one another face … Read more

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Selling Skills – What sort of results are you currently getting?

Selling Skills – Understanding Failures “There are no failures — only feedback.” – R. Bandler My youngest son was handed some wonderful wisdom by his year 2-class teacher. He was taught that making mistakes is how we learn, and that learning from our mistakes, makes the mistake “good!” I hope that as he grows older he will hold on to that philosophy because life is full of “miss takes”, learnings and corrections. On a movie set the director will call “Cut!” if they believe that the performance was not quite what they were looking for. After some instructive guidance the … Read more

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Sales Coaches – Optimism 2

Sales Coaches: Help Your Team See the Positive ”The optimist sees the rose and not its thorns; they pessimist stares at the thorns, oblivious of the rose.” Kahlil Gibran One of my first motivational teachers and one of the greatest sales coaches of all time was Zig Ziglar ( Zig has a great free library of positive and uplifting podcasts). In discussing optimism versus pessimism Zig introduces the following analogy: “Imagine that you were on a deserted island with another person. Imagine also that you had a ruptured appendix and a pocketknife. Your fellow survivor has to perform a crude … Read more

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Sales Coaches – Do You really know what your salespeople are saying?

Sales Coaches, Ride Along with your Sales Team to Know What They’re Saying Knowing what’s Being Said! Sales coaches, what your people are actually saying when they are face 2 face with customers/prospects? There’s an old cliché which says that “It’s not what you say, but how you say it.” In truth, when it comes to winning or losing sales, we as sales leaders, for the most part, don’t really know either about our salespeople. We neither know what our people are really asking or saying, nor how they are asking or saying it (unless we are in retail or … Read more

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Sales Advice – Encourage Optimism 1

Best Sales Advice is to Encourage Optimism Norman Cousins wrote, “No one is smart enough to be a pessimist “ In tough economic times when life seems filled with a continuous stream of doom and gloom it’s kinda hard to stay positive. But the best sales advice says we need to stay positive. The most practical thing you can do for yourself to ensure you remain insulated from the negativity is to: 1. Turn of your TV and turn on TED.com instead (or any other inspirational webcast you can find) 2. Turn off your car radio and fill your car … Read more

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